Service Advisor Basics

Service Advisor Basics

Date: Wednesday, October 18, 2017
Time: 10:00 AM - 2:00 PM CST
Location: MADA Headquarters - 200 Lothenbach Avenue - West St. Paul, MN 55118

 

Event Description

This training is focused on helping service advisors to improve sales skills and increase closing ratio, by lowering thier clients' natural sales resistance.

You will learn:

  • The neuroscience behind sales resistance.
  • How to guide customers through buying decisions.
  • How to set the perfect service appointment.
  • Understand the value of performing a vehicle walk- around with your customers.
  • How to overcome customer objections.
  • Opportunities and strategies to increase service revenue.

You will walk away with an actionable plan and skills that can be implemented in your position immediately.

About Your Instructor

Dan Hahn

Dan began his automotive career as a porter at a luxury dealership, while attending college for automotive technology. He spent 15 years as a technician and service advisor before transitioning to the role of service manager at several large size metro dealerships. At one of them he managed over forty technicians and fifteen advisors. On top of being a Certified Master Technician, Dan is also an accomplished trainer and public speaker. Today, he works for a performance improvement company and uses his expereince to help dealerships across the country improve systems and processes to drive results..

Fees

MADA Members: $179, $169 for second or subsequent registrations from the same dealership. Lunch is provided
*Your dealership will be billed directly through your MADA Services Account.

SPCC Members: Complimentary 


To learn more about the benefits of becoming a member of the Service, Parts and Collision Council visit www.madaspcc.org

 

For more information, contact Alice Morse at alice@mada.org