Responsibility and Repair of New Vehicle Technology and Metals

Responsibility and Repair of New Vehicle Technology and Metals- feat. Mike Anderson, Collision Advice

Date: June 13, 2017 

Time: 9:00 AM - 1:00 PM CST *Lunch provided from 11:00 AM 

Location: Doubletree by Hilton Park Place. 1500 Park Place Blvd. Minneapolis, MN 55416



Course Description:

Vehicle technology and materials are advancing to meet consumer demands and making your repairs more complex. Understand your liability AND opporunities with these repairs by attending this seminar taught by industry expert Mike Anderson, Collision Advice. 

You will learn:

·         The OEM's biggest concern with vehicles that have been in an accident.

·         How OEM Telematics will affect First Notice of Loss (FNOL)

·         How the OEM’s will influence and DIRECT customers after an accident.

·         The critical role your Service Department will play in the repair of Collision Accident Avoidance Features.

·         The new materials OEM's will introduce to the Collision Repair Industry and the research required on each part to determine if it is mandated to be replaced and not repaired.

·         What consumers, insurers and OEM’s look for from Collision Repairers and how a parts department can impact those KPI's

·         The future of Parts Price Matching and the software players.

·         The KPI’s OEM’s monitor on Safety-Brand-Parts

·         The KPI’s of Insurers. Service – Speed – Accuracy

·         The importance of your online presence ,reviews and why your collision repair center needs a standalone website.


This seminar is part of the quarterly, educational series; Shop Talk hosted by MADA's Service Parts and Collision Council (SPCC). The SPCC works to advance and improve the vehicle repair industry, YOUR INDUSTRY. Register today and back the SPCC's work.  


About Your Instructor: 

Mike Anderson is an acclaimed champion of everything that is, or could be, right about the industry. As one of the most knowledgeable people in his field, he is a sought-after speaker, author and consultant.  Mike Anderson is an Accredited Automotive Manager (AAM) and has served in many positions over his career. He is the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, VA. His technical staff was ASE-Certified and his collision technicians were also certified by Lincoln Basic Motorspors Welding accreditation course and held numerous OEM certifications.

Contact Information: Alice Morse click here to send an email 

Fees/Admission: $139, per person

                                     *Complimentary admission for Service, Parts and Collision Council (SPCC) Members

If you are not sure on your status as a member of the Service, Parts & Collision Council, you may continue to register and we will contact you with the appropriate changes if needed.

Visit to learn about the benefits and how to become a member of MADA's  Service, Parts & Collision Council (SPCC)

The MADA Service, Parts & Collision Council (SPCC) is an organization of Minnesota dealership professionals who work together to advance and improve the vehicle repair industry. We are committed to promoting quality work and ensuring consumers know they have choices when it comes to vehicle repair. We are also dedicated to ensuring our workforce - both current and future -  have access to the resources they need to have life-long and lucrative careers in the industry.




Browse Catalog »
No password required

Log In to Buy