Best Practices:Turn One Time Visitors Into Lifetime Customers

 Best Practices: Turn One-Time Visitors into Lifetime Customers: The $99 Billion Opportunity

WEBINAR

Best Practices: Turn One-Time Visitors into Lifetime Customers: The $99 Billion Opportunity 

With the recent vehicle sales climate, today’s dealers must improve fixed operations in order to continue driving profitable growth. We’ll examine methods to connect the service and sales experience, bust myths about service processes and discuss best practices to improve retention and reclaim service work from independent shops. By focusing on the huge opportunity available today with the modern consumer and creating a premium vehicle ownership experience, dealers will not only obtain and maintain customers, but also make them lifetime customers. 

Specifically, this seminar will cover,

  • How to bring the service and sales experience together
  • Best practices to improve customer retention and reshape the typical dealer experience
  • How the fixed operations experience is key to loyalty and continued growth
  • The different categories of loyalty and how to affect change in the service department

Presented by xtime. Jim Roche, Division Vice President , Marketing 
This seminar is a must for: Dealer Principals, Owners, General Managers, Fixed Operations  

Contact Information: Alice Morse click here to send an email 

Fees/Admission: MADA members: $109/person.Your dealership will be billed directly through your MADA Services Account.