Upcoming Training

8/15/17 - Advanced F&I Skills- MADA 

This workship is designed to increase F&I Manager's skill level and performance in the following areas: Cash, Conversions, Lease presentations, objection handling and forecasting. Your manager will leave with a game plan to increase their performance. For more information and registration click here

8/22/17 - Title Basics- MADA

This class is designed to familiarize new title clerks with the necessary forms, information and procedures required in this position.  This hands-on training will broaden the understanding of state forms, their proper application and fee allocation. For more information and registration click here

9/12/17 - Become a Certified Title Professional- MADA

These classes are designed to imporve accuracy and consistency of data, promote quality customer service and expedite the production of state titles. The Certified Title & Registration Program has been designed in a coordinated effort with MADA, Driver and Vehicle Services and the Deputy Registars. For more information and registration click here

9/13/17 - Dealership Customer Experience Training for Receptionists, Cashiers and Administrators- MADA

The Dealership Customer Experience training is an interactive and skill based course that will teach you the fundamental skills and strategies that are essential to success in your role as a Receptionist, Cashier or Administrator. This class will develop your understanding of the ideas behind the skills and how to create the best experience for the customer that will build loyalty and satisfaction. You will walk away with confidence, knowledge and skills that you can implement immediately in your position. For more information and registration click here. 

10/18/17 - Service Advisor Basics - MADA

This workshop is focused on helping service advisors to improve their sales skills and increase closing ratio, by lowering the customers natural sales resistance. Service advisors will acquire effective ways to guide and help customers make buying decisions.For more information and registration click here. 


Do you have a training need or suggestion?
We want to hear from you!

Contact Alice Morse at 651-789-2956 or alice@mada.org



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