Upcoming Training

12/7/17 - Best Practices: Minnesota Sales and Use Tax for Dealerships - MADA

Learn about the current state sales and use tax laws that impact your dealerships. Particpants will learn how to manage risks and identify the opportunities in this area. For more information and registration click here. 

12/12/17 - Title Basics- MADA

This class is designed to familiarize new title clerks with the necessary forms, information and procedures required in this position.  This hands-on training will broaden the understanding of state forms, their proper application and fee allocation. For more information and registration click here

1/17/18 - Sales 101- St. Cloud

The Sales 101 workshop is an interactive and skill based course that will teach the fundamental skills and strategies that are essential to success in a sales role at a dealership. Participants will learn how to overcome today's common objections and learn effective ways to follow-up with unsold prospects. For more information and registration click here. 

1/18/18 - Dealership Customer Experience for Receptionist, Cashiers and Administrators- MADA

The Dealership Customer Experience training is an interactive and skill based course that will teach the fundamental skills and strategies that are essential to success in the dealership roles of Receptionist, Cashier or Administrator. This class will develop understanding of the ideas behind the skills and how to create the best experience for the customer that will build loyalty and satisfaction. For more information and registration click here.

1/23/18 - Best Practices: The Best Team Wins - MADA

 Turn recruiting and hiring into a competitive advantage with this seminar. Attendees will learn how to create an employment brand for their dealership, understand a best hiring process and learn how to attract top-tier millennials to their open jobsFor more information and registration click here. 

2/15/18 - Best Practices: Turn One Time Visitors Into Lifetime Customers- MADA

With the recent vehicle sales climate, today’s dealers must improve fixed operations in order to continue driving profitable growth. We’ll examine methods to connect the service and sales experience, bust myths about service processes and discuss best practices to improve retention and reclaim service work from independent shops. By focusing on the huge opportunity available today with the modern consumer and creating a premium vehicle ownership experience, dealers will not only obtain and maintain customers, but also make them lifetime customers.  For more information and registration click here.

2/21/18 - Service Advisor 101- MADA

Thie Service Advisor workshop is an interactive and skill based course that will teach the fundamental skills and strategies that are essential to success in the service advisor role in the dealership.Service advisors will  improve sales skills and increase closing ratio, by lowering the clients' natural sales resistance. For more information and registration click here.

Do you have a training need or suggestion?
We want to hear from you!

Contact Alice Morse at 651-789-2956 or alice@mada.org
 

 

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