Upcoming Training

4/10/18 - Title Basics- MADA

This class is designed to familiarize new title clerks with the necessary forms, information and procedures required in this position.  This hands-on training will broaden the understanding of state forms, their proper application and fee allocation. For more information and registration click here

4/11/18 - Dealership Customer Experience for Receptionists, Cashiers and Administrators- MADA

Dealerership Customer Experience training is an interactive course that will teach you the fundamental skills and strategies that are essential to success in your role as a Receptionist, Cashier or Administrator. This class will develop your understanding of the ideas behind the skills and how to create the best experience for the customer that will build loyalty and satisfaction. For more information and registration click here. 

5/22/18 - Service Advisor 101- MADA

Service Advisor 101 is an interactive and skill based course that will teach the fundamental skills and strategies that are essential to success in the service advisor role in the dealership.Service advisors will  improve sales skills and increase closing ratio, by lowering the clients' natural sales resistance. For more information and registration click here.

Do you have a training need or suggestion?
We want to hear from you!

Contact Alice Morse at 651-789-2956 or alice@mada.org



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  • 9
    General Motors Disclosure Requirement
    General Motors (GM) is requiring all dealers to obtain signed customer disclosures on certain sales and service transactions. Specifically, sales customers...