Service Advisor PRO


 Achieve peak performance to increase service- driven profits, improve survey scores, and excel in customer retention.

Service advisors will learn the skills and methods to successfully manage vehicle service from start to finish, including communicating with customers, handling customer objections, building CSI and more!

 Participants will learn how to:

  • Communicate needed service(s) and get customers to agree

  • Handle objections through the process

  • Build rapport and learn more about the customer

  • Ensure trust and credibility in customer relations

 This class is recommended for new and seasoned Service Advisors.


Meet the Expert 

Dan Hahn, Director of Fixed Operations, Automotive Development Group (ADG)

Dan joined ADG in 2014 as a Fixed Operations Trainer and was instrumental in positioning ADG as an industry leader in training and income development for automotive dealerships. He brings with him over 25 years of experience in the automotive industry, of which 20 were spent in retail. From the technician’s stall, to the service drive, to the office, his experience allows him to implement customized solutions and drive sustainable results.




Wednsday, October 23, 2019
9:00 AM - 3:00 PM

Water, Coffee, Soda, Snacks and Lunch provided on-site

MADA Headquarters
200 Lothenbach Avenue
West St. Paul, MN 55118


MADA Members: 

Non MADA Members





Alice Morse